Terms We May Use Within our Privacy Policy
| Term | Meaning |
|---|---|
| Travelarii | When “we,” “us,” or “our” are used, they refer to Travelarii and its operations as part of its parent company. |
| Sow Dream Pvt Ltd | The parent company of Travelarii. It is responsible for the ownership, management, and operation of the platform. |
| Platform | The Travelarii website and any related technologies used to provide access to accommodation search, comparison, and booking-related services. |
| Partner | A third-party company that provides accommodation listings, booking services, pricing, or related travel data integrated into the platform. |
| User | Any individual who accesses, browses, or interacts with Travelarii, including those searching for or booking accommodations. |
| Booking | A reservation made for an accommodation through the platform or through integrated partner systems. |
| Accommodation Provider | A third-party entity offering properties such as hotels, resorts, apartments, villas, or private homes available for booking. |
| Booking Services | The processes that enable users to search, compare, and complete reservations, including those handled through partner systems. |
| Reservation | The confirmed arrangement for a stay at a selected accommodation, including associated booking details and conditions. |
Personal Data We Collect and Process
Travelarii collects and processes personal data in connection with platform usage, user interactions, and accommodation bookings.
The type of information collected depends on how the platform is used.
Information You Provide
When submitting inquiries, contacting support, or interacting with the platform, you may be asked to provide information such as your name, email address, and other relevant contact details.
When a booking is made through integrated partner systems, additional information may be required to complete the reservation. Depending on the booking, this may include details such as your phone number, billing information, stay preferences, or information related to other travelers included in the reservation.
Where a booking is made on behalf of others, it is the responsibility of the user to ensure that those individuals are aware that their information is being provided.
Information Collected During Bookings
Bookings completed through Travelarii are processed through integrated partner systems.
As part of this process, personal data required to confirm and manage the reservation may be collected and processed by those systems. This can include identification details, payment-related information, and booking-specific requirements.
Travelarii may receive limited booking-related information necessary to support platform functionality, communication, and customer support.
Information Collected Automatically
When using the platform, certain information is collected automatically.
This may include:
- IP address
- Device type and browser information
- Pages visited and interactions
- Date and time of access
This information helps maintain platform performance, understand usage patterns, and improve functionality.
Information from Communications
When you contact Travelarii or interact through support channels, information provided during those communications may be collected.
This can include:
- Contact details
- Message content
- Interaction history
Such information is used to respond to inquiries, provide support, and maintain service quality.
Information from Third-Party Sources
Travelarii may receive information from third-party partners involved in the booking process.
This may include:
- Reservation details
- Booking status updates
- Information required to assist with support requests
This information may be combined with data provided directly by users to ensure continuity across platform and booking services.
Location and Device Data
If location-based features are used, limited location data may be processed to provide relevant results.
Users can control location access through their device or browser settings.
Cookies and Tracking
Cookies and similar technologies may be used to:
- Maintain session functionality
- Store preferences
- Analyze platform usage
These technologies help ensure consistent platform performance and improve user experience.
Data Related to Others
In cases where a booking includes additional travelers, personal data about those individuals may be provided.
Users are responsible for ensuring that such information is shared in accordance with applicable privacy requirements.
Purposes of Collecting and Processing Personal Data
Travelarii processes personal data to operate the platform, support accommodation discovery, and facilitate booking-related services. The purposes outlined below describe how personal data is used across different interactions.
Bookings and Reservation Management
Personal data is processed to enable and support accommodation bookings made through integrated partner systems.
This includes:
- Facilitating reservation completion
- Receiving booking confirmations and status updates
- Supporting modifications, cancellations, or related requests
Information such as contact details, reservation identifiers, travel dates, and booking-specific data may be used to manage the reservation lifecycle.
Customer Support
Personal data is used to respond to inquiries and provide assistance related to platform usage or bookings.
This may include:
- Accessing reservation details to handle support requests
- Communicating with users regarding booking issues
- Coordinating with booking partners when required
Support-related interactions may involve the use of contact information, communication history, and booking data.
Platform Communication
Travelarii may use personal data to communicate with users in relation to:
- Booking confirmations and updates
- Service-related notifications
- Responses to inquiries or requests
Communication channels may include email or other contact methods provided by the user.
Improving Platform Functionality
Personal data is used for analytical and operational purposes to improve platform performance and usability.
This includes:
- Understanding how users interact with the platform
- Identifying usage patterns and trends
- Testing and improving features and functionality
Where possible, data is processed in aggregated or anonymized form.
Personalization and Relevance
Information such as search activity, preferences, and general location data may be used to improve the relevance of content and search results displayed on the platform.
This helps ensure that users are presented with options aligned with their selected criteria and travel context.
Marketing and Updates
Where permitted, personal data may be used to send:
- Platform updates
- Relevant offers or service-related information
- Occasional communications related to Travelarii services
Users can manage or opt out of such communications where applicable.
Security and Fraud Prevention
Personal data may be processed to:
- Detect and prevent fraudulent or unauthorized activity
- Protect platform integrity and user safety
- Investigate suspicious behavior or misuse
This may involve analyzing technical data, booking activity, and interaction patterns.
Legal and Compliance
Personal data may be processed to:
- Detect and prevent fraudulent or unauthorized activity
- Protect platform integrity and user safety
- Investigate suspicious behavior or misuse
This may involve analyzing technical data, booking activity, and interaction patterns.
Coordination with Partners
Bookings are completed through integrated partner systems.
When a user proceeds with a reservation, the required personal data is collected and processed directly by the relevant booking partner in accordance with their own privacy policies.
Travelarii does not process or control the full set of personal data required to complete the transaction. Limited information may be received to support platform functionality, booking references, and customer support where applicable.
Users are encouraged to review the privacy policies of the relevant booking partner when completing a reservation.
Legal Bases for Processing Personal Data
Travelarii processes personal data in accordance with applicable data protection laws. Depending on the purpose, different legal bases are relied upon to ensure lawful processing.
| Purpose of Personal Data Processing | Legal Basis and Explanation |
|---|---|
| A. Bookings and Reservation Support B. Customer Support | Processing is necessary for the performance of a service requested by the user. This includes enabling booking interactions through partner systems and providing support related to those bookings. If required information is not provided, certain services may not be available. |
| C. Platform Communication D. Improving Platform Functionality E. Personalization and Relevance F. Security and Fraud Prevention G. Coordination with Partners | Processing is carried out on the basis of legitimate interests related to operating, maintaining, optimizing, and continuously improving the platform and its associated services. This includes activities such as ensuring the security and stability of the platform, preventing unauthorized access or misuse, improving overall functionality and user experience, analyzing performance, and supporting booking-related workflows and customer interactions. These legitimate interests are carefully assessed and balanced against the rights, freedoms, and data protection interests of users to ensure that personal information is handled responsibly, fairly, and in accordance with applicable privacy and data protection laws. |
| H. Marketing and Updates | Where required by law, processing is based on user consent. Users may opt out of marketing communications at any time through available options. |
| I. Legal and Compliance | Processing is necessary to comply with applicable legal obligations, including regulatory requirements, legal claims, or lawful requests from authorities. |
How Personal Data Is Protected
Travelarii applies a combination of organizational, technical, and operational measures to protect personal data and maintain user privacy.
These measures include:
- Maintaining internal policies and procedures that govern data protection and information security
- Restricting access to personal data to authorized personnel based on defined roles and responsibilities
- Using appropriate technical safeguards such as encryption and secure data handling practices
- Monitoring systems and platform activity to detect and prevent unauthorized access or misuse
- Conducting periodic reviews of security practices and updating controls where necessary
- Implementing processes to respond to potential security incidents or data breaches
- Ensuring that any service providers involved in platform operations are subject to appropriate data protection standards
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including:
- Supporting platform functionality and user interactions
- Responding to inquiries and providing customer support
- Maintaining records required for operational or administrative purposes
- Complying with applicable legal and regulatory obligations
- Preventing fraud and resolving disputes
Where retention is no longer necessary, personal data is securely deleted or anonymized in accordance with applicable requirements.
Partner Systems & Data Security
Bookings made through the platform are completed within partner systems.
Those partners apply their own security measures and data protection practices in accordance with their respective policies. Users are encouraged to review those policies when completing a reservation.
Your Rights
Individuals have certain rights regarding how their personal data is collected and processed. Travelarii provides ways to exercise these rights in accordance with applicable data protection laws.
| Right | Description |
|---|---|
| Access | You can request a copy of the personal data held about you. |
| Correction | You can request updates or corrections to personal data that is inaccurate or incomplete. |
| Erasure | You can request deletion of personal data where it is no longer necessary or where processing is based on consent that has been withdrawn. |
| Restriction | In certain circumstances, you can request that the processing of your personal data be limited. |
| Portability | Where applicable, you may request a copy of specific personal data in a structured format for transfer to another service provider. |
| Withdrawal of Consent | Where processing is based on consent, that consent can be withdrawn at any time. |
| Objection | You may object to processing based on legitimate interests, subject to applicable legal requirements. |
How to Exercise Your Rights
Requests related to personal data can be submitted by contacting:
Email: support@travelarii.com
Include sufficient information to identify the request and allow it to be processed efficiently.
To protect personal data, identity verification may be required before a request is completed.
Travelarii aims to respond to valid requests within a reasonable timeframe in accordance with applicable laws.
Complaints and Supervisory Authorities
If there are concerns about how personal data is handled, users may contact Travelarii using the details above.
Where applicable, individuals also have the right to lodge a complaint with a relevant data protection authority.
International Data Transfers
Travelarii operates in collaboration with global service providers and booking partners. As a result, personal data may be processed in countries other than the one in which it was originally collected.
Where such transfers occur, appropriate safeguards are applied to ensure that personal data is protected in accordance with applicable data protection laws.
These safeguards may include contractual arrangements with service providers, standard data protection clauses, and other legally recognized transfer mechanisms designed to maintain an adequate level of data protection.
Bookings completed through integrated partner systems, including platforms such as HotelPlanner, may involve the transfer and processing of data in multiple jurisdictions as part of reservation handling and support services.
By using the platform, users acknowledge that their personal data may be processed internationally for the purposes described in this Privacy Policy.
Have questions about your privacy?
Contact Privacy Team