Role of Partners
Travelarii collaborates with established global partners e.g. HotelPlanner, Booking.com, Expedia, Vrbo and more to make accommodation options accessible through the Platform and support the booking experience.
Our partners may include accommodation providers, aggregators, and booking platforms. In this context:
Listing Information
Partners are responsible for supplying and maintaining property details, including descriptions, amenities, images, pricing, and availability.
Booking Management
All reservation processes are managed by the partner, including confirmation, modifications, and fulfillment of the stay.
Service Delivery
The accommodation and related services are provided directly by the partner or the property provider, in accordance with their own terms and policies.
We encourage users to review the relevant partner terms and property details carefully before completing any reservation.
Booking Relationship
When you proceed with a reservation through the Platform, the booking is completed within the partner’s environment and is governed by their terms.
In this context:
- Reservation Completion — Your booking is finalized on the partner’s platform.
- Direct Agreement — The contractual relationship is established directly between you and the partner or the accommodation provider.
- Platform Role — Travelarii is not a contractual party to the booking and does not enter into the agreement on your behalf.
- Service Responsibility — All obligations relating to the reservation, including confirmation, fulfillment of services, and any post-booking matters, are managed by the partner in accordance with their policies.
We recommend reviewing the partner’s terms and booking details carefully before confirming your reservation.
Partner Terms and Policies
Each partner operates under its own set of terms, conditions, and policies, which govern your reservation and overall booking experience.
These may include:
- Cancellation and refund policies
- Payment terms and conditions
- Property-specific rules, requirements, and restrictions
Before confirming any reservation, you should:
- Review the applicable partner terms carefully
- Ensure you fully understand the conditions associated with your booking
These terms form the basis of your agreement with the partner or accommodation provider and will apply throughout your booking and stay.
Pricing and Availability
Pricing and availability displayed on the Platform are sourced from our partners and are subject to change.
Key points to note:
Partner-Provided Information
All prices, availability, and listing details are determined and supplied by the partner.
Dynamic Updates
Information shown on Travelarii may be updated or changed by partners at any time.
Final Confirmation
The final price, availability, and applicable booking conditions are confirmed on the partner’s platform at the time of reservation.
We recommend reviewing all details carefully before completing your booking.
Payments and Transactions
All payment-related processes are managed by our partners or the relevant service providers.
Key points to note:
Payment Processing
Payments are processed directly by the partner platform or accommodation provider at the time of booking.
No Payment Handling by Travelarii
Travelarii does not process, collect, or manage any payments.
Payment Support
Any questions or concerns related to payments, charges, or billing should be directed to the partner or service provider responsible for your booking.
We recommend reviewing the partner’s payment terms carefully before completing your reservation.
Changes, Cancellations, and Refunds
All modifications to bookings are subject to the policies of the respective partner or service provider.
Policy Governance
- Changes, cancellations, and refund eligibility are determined by the partner’s terms and conditions
- Policies may vary depending on the property, rate type, and booking conditions
Travelarii’s Role
- Travelarii does not manage, process, or authorize any booking changes, cancellations, or refunds
- We do not have control over partner decisions regarding these requests
Customer Support
- For any requests or inquiries, you should contact the partner or service provider directly
- Relevant contact details are typically provided during or after the booking process
We recommend reviewing the applicable policies carefully before confirming your reservation to understand your options and any applicable fees.
Service Delivery and Responsibility
The delivery and fulfillment of all services are managed solely by the partner or accommodation provider.
Service Responsibility
The partner or accommodation provider is fully responsible for delivering the booked service.
Scope of Responsibility
This includes, but is not limited to:
- Property condition and maintenance
- Room or unit availability
- Quality of service and guest experience
Platform Role
Travelarii does not control, manage, or guarantee the services provided by partners.
Any service-related issues must be addressed directly with the partner or provider.
We encourage users to review property details and partner terms carefully before making a reservation.
Contact and Support
For any questions, concerns, or issues related to your reservation, support is provided directly by the relevant partner or service provider.
Please note:
Direct Partner Support
You should contact the partner or service provider responsible for your booking for any assistance.
- HotelPlanner: +1-800-497-2175 (Support) | (+44) 0203-5645236 (Worldwide)
- Booking.com: customer.service@booking.com | customer.care@booking.com
- Expedia: +1-800-221-7311 | travel@chat.expedia.com
- Vrbo: +1-877-202-4291
Access to Contact Details
Contact information is typically shared during the booking process or included in your confirmation details.
Platform Role
Travelarii does not directly handle booking-specific support or service requests.
We recommend keeping your booking confirmation details accessible for quick reference when contacting the partner.
Questions about our partner terms?
Contact Support